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What if I have questions about prices, sales quotes, etc.?

Please open a Support Ticket if you have any questions on pricing or if you are seeking a sales quote for training.

How do I download my Proof of Completion certificates?

To view your completed courses, log into Identity University. Once you are logged in you can go to "My Profile" under your icon in the top right corner of the page. You will then be able to see all your enrollments and for those with successful completions, select "View Certificate".

Can I request the Enhanced Certification?

This program has been discontinued as of August 2023. If you currently obtain an Enhanced Certification, it will be valid up until it’s expiration date.

What is the passing score for the Professional Certification exams?

SailPoint exams are pass/fail only, the exams do not provide the percentage required to pass or the number of questions, and the number of questions can vary per test taker. Check out our Policy Handbook for more information.

Can I take the exam from home?

Yes. Check out our Test Taker User Guide for more details. Exams can be taken from home following required steps for verification and proctoring.

How long do I need to prepare for a Certification Exam?

This depends on each exam. For any role based exam, we recommend a minimum of 1 year working in the product before sitting for any role based certification exam. Please reference your exam prep guide found on Compass for more details.

How do I obtain my digital badge?

Upon receiving your email stating you have successfully passed the exam; you will receive your badge information via email. It may take 72 business hours for your exam session to be reviewed and badge to be delivered. View our Digital Badging Guide for more information.

How long do I have to complete a proctored certification exam?

You have between 90 minutes to 120 minutes to complete the exam. Please reference your specific exam prep guide for confirmation. The exam prep guides can be found here.

How do I prepare for a Professional Certification?

Preparation can depend on the exam you wish to take but includes completing the associated training path and experience in the field. You can find our exam prep guides on our Certification & Credentials home page.

Are there any free training materials I can access to learn SailPoint?

Yes, after successfully creating an account and logging in to Identity University, you can view and enroll in our free introductory training by selecting Catalog tab at the top and select the Free filter under Cost.      Screenshot 2025-06-29 at 8.09.22 AM.png   The Identity Security Leader...

Not receiving account verification email. I'd like to register for the free training.

Please submit a Support ticket or contact us by email at login-help@sailpoint.com for assistance.

SailPoint Certification Proctored Exam Format

What is the SailPoint Certified proctored exam format? Discrete Option Multiple Choice (DOMC) question format All SailPoint certification exams use the Discrete Option Multiple Choice (DOMC) question format, a unique system for multiple choice testing. Instead of showing all the answer options...

Where can I find Training Paths?

Access comprehensive learning paths aimed at building product expertise by clicking the Training Paths link. Tutorial Screenshot #1.png

Host a local user group

SailPoint is excited to bring back regional User Groups across the country and is looking for locations to help host these events!   Would your team be willing to host an event at your office?  This is a GREAT opportunity to meet other SailPoint customers in your region, along with some of the S...

Identify exception entitlements shared by all members of same role

Symptoms New Role Members or role owners or leaders report they do not have all the access they need, after role is provided/provisioned.   Diagnosis Roles do not fully provide new members all the access they need.   Solution Review all members and their shared exception entitlemen...

SailPoint Certified IdentityIQ Associate Exam Prep Guide

Introduction The SailPoint IdentityIQ Associate Certification exam covers Foundational Concepts, Applications, Identity Modeling, Access Modeling, Governance, User-Driven Requests, and Provisioning, as taught in the courses IdentityIQ Introduction and IdentityIQ Essentials. It serves as the "final...

SailPoint Certified Digital Badging Guide

Introduction  As of February 2026, the SailPoint Certified Identity Professional Program is partnering with Credly to issue credentials as Digital Badges. Digital Badges provide significant advantages over traditional PDF certificates for both badge earners and issuing organizations.  Our digita...

SailPoint recertification program

Stay SailPoint certified while keeping your technical skills sharp and supporting long-term professional growth, with the SailPoint Recertification Program.