Enhancement: Next Generation Certifications - Limited Availability

Description

We are excited to offer our customers early access to the next generation of our certification platform. The Certs 2.0 LA program is designed to give you a head start on exploring our newest features in your sandbox environment, with full flexibility on when you choose to promote them to production.

This FAQ provides all the essential details you need to manage your participation in the program—from opting in with your Customer Success Manager by the May 22nd deadline, to understanding rollout timelines, and managing opt-out procedures. Please review the common questions below to help you prepare for a successful deployment.

LA availability FAQ

Opting In

Who is eligible for the Certs 2.0 Limited Availability (LA)?

The LA program is open to all customers, with the exception of those in FedRAMP environments.

How do I sign up for the LA?

To participate, please contact your Customer Success Manager (CSM). They will guide you through a quick sign-up process and collect the necessary details, including your customer name and tenant information.

Is there a deadline to sign up?

Yes, your CSM must complete your nomination by May 22nd, 2026 for you to be included in the initial rollout.

When will the LA be available in my sandbox and production tenants?

The new features will be enabled in participating sandbox tenants during the week of June 4th, 2026. The production rollout can begin no sooner than June 25th, 2026, and you have full control over when you choose to promote these changes to your production environment.

Will there be documentation available?

Yes, there will be documentation shared closer to the release date available to those who have opted-in.

Opting Out

What if I find a problem? Can I opt-out of the LA?

Yes. If you encounter any issues, you can choose to opt-out of the LA for your sandbox, production, or both environments by submitting an opt-out request.

How long does it take to be removed from the LA after I opt-out?

Opt-out requests submitted by 5:00 PM CST will be processed by 3:00 PM CST on the next business day.

What happens to my data if I opt-out?

If you choose to opt-out, any certification campaigns that were initiated on the new platform within that tenant will be permanently deleted, pending review by our technical teams.

Can I opt back in after opting out?

Once you opt-out, you will not be able to opt back into the LA program. You will receive the new features as part of the General Availability (GA) release.

What if I have an urgent issue?

For urgent situations that require immediate attention, please contact your CSM for assistance with escalation.

Promoting to Production

Do I have to move to production at the same time as other customers?

No, you have the flexibility to control when the Certs 2.0 features are promoted from your sandbox to your production tenant.

How do I promote the feature to my production tenant?

You can schedule your production promotion by submitting a request. Requests received by 5:00 PM CST on a Thursday will be scheduled for promotion on the following Monday around 3:00 PM CST.

When is the earliest I can promote to production?

The first opportunity to promote to a production environment will be on June 25th, 2026. This is to ensure a two-week period for testing in the sandbox environment.

Is there a deadline for promoting to production?

There is no mandatory date by which you must promote to production. You can choose the timing that works best for your organization.

To ask questions and learn more please visit the Developer Community.