Search

Mainframe Integration Modules

Starting with IdentityIQ 8.3, connector documentation is available in both online and PDF format. This version of this document is no longer being maintained. Online documentation is located on the SailPoint Product Documentation portal. The online documentation provides the latest enhancements,...

IdentityIQ Upgrade Recommended Practices

This presentation provides a further dive into recommendations and lessons learned in prior upgrades and to help you better plan for your system migration to the latest platform.   Updated with 8.0 guidance and extended program level lessons learned

Identity Security Cloud Implementation Requirements Gathering Questionnaire

Requirements Approach / Overview Leading into implementation, some people may share specific requirements they have, and others often may not, or may not know how to easily articulate their requirements with regard to Identity Security Cloud feature sets.  This document is a requirements gathering...

Upgrade Best Practices

Walks through the steps involved in an upgrade performed in a (recommended) multi-environment configuration (e.g. sandbox, dev, qa, prod) Includes troubleshooting tips/FAQ   NOTE: This content was previously found in the Best Practices - Deployment, Migration, and Artifact Management​ document...

Virtual Appliance HTTP Proxy Configuration proxy.yaml File

Please use the attached proxy.yaml.zip file to configure virtual appliances for HTTP proxy as described in HTTP Proxy VA Configuration.

Announcement: Salesforce External Client App is now Available

Following our initial advisory, this second announcement confirms that the SailPoint External Client App (ECA) package is now live on Salesforce AgentExchange. The ECA is now the only supported authentication method for the ISC Salesforce connector(VA and SaaS). The 90-day migration window opens Jul...

Migration: IIQ Salesforce Connector to ECA (FINAL NOTICE)

Following the initial announcement on May 1, 2026, this is the final, consolidated notice for all IIQ customers using the Salesforce connector. Please read in full, action is required regardless of your current authentication method. Action Required: Engage your Salesforce Administrator before maki...

Action Required: IIQ Salesforce Connector Migration to External Client App

To ensure continued seamless integration and prevent future service disruptions, SailPoint is updating the Salesforce connector for IdentityIQ (IIQ). The connector will now support authentication through Salesforce External Client Apps (ECA) using OAuth 2.0 flows. Customers currently using basic aut...

Announcement: ISC Salesforce Connector Migration to External Client App

To enhance security and align with the latest best practices, SailPoint is updating the authentication method for the Salesforce connector. The connector will transition from the current Salesforce Connected App to a new Salesforce External Client App (ECA). This update uses the more secure OAuth 2....

Modernizing Application Definitions

Customers who have deployed custom applications or forms using custom XHTML within IdentityIQ will need to update these to a new XML format. This change is essential to ensure your custom IdentityIQ applications definitions & UI elements integrate seamlessly with the new Angular 18 framework. To s...

Adapting to JakartaEE

As part of our continued modernization efforts, IdentityIQ is aligning with JakartaEE 10. While this upgrade brings significant long-term benefits in terms of platform modernization, supportability, and future innovation, we understand that it may require adjustments, particularly for customers with...

Are you ready to migrate from IdentityIQ to Identity Security Cloud?

A helpful checklist Moving from an on-prem solution to a cloud solution is a significant transition for businesses. SailPoint has put together a checklist to help our IdentityIQ customers decide if they are ready to migrate.   Do any of the drivers apply to my organization?   Busi...

8.4 Data Extract MessageBus configuration

Symptoms The second Task/UI server won't start when using activeMQ, and this error message appears on the log.  WARN main activemq.transport.failover.FailoverTransport:283 - Transport (tcp://localhost:61616) failed, attempting to automatically reconnect java.io.IOException: Wire format negotiation...

[TEST] PS Home Page Update

Open an Expert Services Ticket Click Here Services vs. Support Checklist Click Here Check your Expert Services Hours Click Here Professional Services Long-term engagement with dedicated SailPoint Experts. Learn More Expert Services On-Demand help fr...

SailPoint Identity CheckUP

Ensure your implementation is going smoothly The Identity CheckUP is a deep dive into an existing SailPoint implementation to maximize stability, maintainability, and performance.

Identity Security Cloud After Hours Go-Live Assistance

Peace of mind with after-hours assistance When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint expertise outside of the Monday – Friday 8 a.m. – 6 p.m. ...

Go-live and After-Hours Assistance

Peace of mind with after-hours assistance When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint Support outside of the Monday – Friday 8 a.m. – 5 p.m. ti...

IIQ to SaaS migration considerations

Did you know many of our IdentityIQ customers are migrating to our SaaS solution?  This eliminates the burden of managing the necessary backend infrastructure, patching and upgrades that go along with our IdentityIQ on premise product. Check out the following video containing helpful recommendatio...

Password Interceptor - Client installation and uninstallation

Overview The Password Interceptor will intercept the Passwords from AD Domain Controller and pass it to IIQ to enabling Password Sync with other systems like OUD/Directory System. Installation has to be done differently in Primary and Secondary DCs. Primary domain controller is always the first ...

Host a local user group

SailPoint is excited to bring back regional User Groups across the country and is looking for locations to help host these events!   Would your team be willing to host an event at your office?  This is a GREAT opportunity to meet other SailPoint customers in your region, along with some of the S...