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  1. Knowledge base article

    Success Acceleration Service Maturity Benchmarking and Feature Adoption Workshops

    Maximize your SailPoint investment and accelerate your identity security program's growth with SailPoint's maturity benchmarking and feature adoption workshop. Start with maturity benchmarking to gain a clear picture of your organization’s current status and uncover new opportunities. Then, SailPoin...

  2. Knowledge base article

    Success Acceleration Service project implementation reviews

    Success Acceleration Service project implementation reviews are a critical component of ensuring the success of your Identity Security Cloud deployment. These reviews offer expert guidance and best practices, conducted by seasoned SailPoint architects who collaborate closely with your technical lead...

  3. Knowledge base article

    Proactive rule diagnostics

    Maintaining the health of your cloud-executed and connector-executed rules is crucial to the long-term stability of your Identity Security Cloud tenant. Proactive rule diagnostics, a feature exclusive to platinum Success Acceleration Service customers, offers a robust solution to help you achieve ju...

  4. Knowledge base article

    Success Acceleration Service identity security health check

    SailPoint's identity security health check is designed to ensure that your SailPoint implementation is performing at its best. By taking a deep dive into your existing environment, this service helps to identify and resolve potential issues before they impact your operations. The process involves a ...

  5. Knowledge base article

    Platinum and gold Success Acceleration Service support

    Platinum and gold customers benefit from a suite of premium services, including extended coverage for critical issues, prioritized handling of your support cases, a technical account manager (TAM), and a dedicated support team. As a platinum or gold customer, your organization can operate confidentl...

  6. Knowledge base article

    Unlimited rule reviews

    Identity Security Cloud allows execution of customer-defined rules for complex cases; some of the rule types execute on the Identity Security Cloud tenant. Identity Security Cloud is a multi-tenant SaaS offering, additional care must be taken while deploying rules to ensure those rules do not impact...

  7. Knowledge base article

    Success Acceleration Service training subscriptions

    SailPoint Identity University is a comprehensive online training platform designed to enhance your team's expertise in identity security. Offering role-based, product-specific education, it equips your team with the skills and knowledge needed to succeed in your SailPoint identity security initiativ...

  8. Knowledge base article

    Ask an architect

    Ask an Architect sessions offer customers a valuable opportunity to engage with SailPoint experts for consultation sessions. These sessions, designed to address various needs, excluding hands-on implementation or remediation work, provide support in areas such as how-to advising, product Q&A, ru...

  9. Knowledge base article

    Success Acceleration Service Packages (SASP) Detailed SKU Descriptions

    SKU details for Success Acceleration Service Packages (SASP)