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How long do I have to take my SailPoint Certification exam after registering?

You have 364 days upon enrolling and purchasing a certification exam in Identity University to schedule and sit for your exam.

What happens if I am late or miss my exam session?

You have 15 minutes to connect with your proctor during your scheduled session time. If you are past 15 minutes late you will be considered a no show and have to re-schedule your exam

How far in advance do I need to schedule my exam with Proctor360?

You must schedule at least 48 hours in advance. If you are within the 48 hours, you can schedule your exam but there will be a fee to do so and will be on the test-taker to pay the fee

I have scheduled my exam with Proctor360, now how do I sit for the exam?

Upon scheduling, Proctor360 will send you an email to confirm your scheduled appointment. Follow the steps in the email to complete your system inspection. Step 1 includes a link to start your exam. You will also receive a second email after you complete your system inspection where you can select S...

How do I get to Proctor360’s scheduling platform?

You must register for your exam in Identity University, then once you register you will see a launch button that will open up a new window and take you directly to Proctor360. You must launch through Identity University to ensure a seamless scheduling and test taking process. You will then receive a...

Will I need to create an account for Proctor360?

No, if you are a SailPoint customer or partner or employee and hold an Identity University account, you will not need to create any additional account for Proctor360

What is Proctor360?

As of March 31st, 2024, Proctor360 is our new certification proctoring vendor. They specialize in providing test takers a platform to schedule and sit for the certification exams in a secure way to ensure the integrity of the exam is not compromised. Each test taker will be assigned a proctor upon s...

Why did you retire the IdentityIQ Professional or IdentityIQ Architect exam?

We still offer two extremely valuable IdentityIQ exams: SailPoint Certified IdentityIQ Associate: Ideal for individuals new to SailPoint products or the identity security industry and the SailPoint Certified IdentityIQ Engineer: Designed for experienced professionals with practical hands-on knowledg...

Who can take SailPoint Professional Certification exams?

SailPoint certification exams can be purchased by anyone with a valid credit card but may be limited to purchase based on country of residence.

Who do I contact for Training support?

For any questions or support related to Identity University, including course enrollment, access issues, or general inquiries, please contact us at training-help@sailpoint.com.

How do I create an account in Identity University?

As a new user you will first need to register as a SailPoint user. Following these steps, you will gain access to a variety of SailPoint platforms including Identity University. First, register as a new user by navigating to Identity University and click the profile icon on the top right. You will...

Where do I go if I have questions on how to use Identity University?

For detailed instructions on navigating Identity University, please read the community tutorial, How to: Use Identity University. If you have any questions about Identity University, contact training-help@sailpoint.com, which will create a support case in our portal.

After enrolling in an virtual instructor-led class, what happens next?

Once you have enrolled in an instructor led class, you will receive an enrollment notification and a notification with an option to add the class to your calendar.  How to join the class: You will join the class via the enrollment. Log into your training profile -> select the profile icon to the...

How do I register for an instructor-led class?

All virtual learning classes are led by an expert instructor. Navigate to our catalog on Identity University to find the class event that best fits your schedule and learning experience. There are two options to navigate to instructor-led classes: Calendar - Select Instructor-led training tab at ...

Having trouble with self-paced courses?

Default browser settings vary depending on learners and their organizations IT security.  Read through the following troubleshooting steps to play eLearning courses from Identity University. Keep in mind that different browsers will have similar settings to configure.  First:  Confirm that y...

What are the preferred browsers that support Identity University?

Latest versions of Chrome, FireFox, Edge, and Safari. Internet Explorer is not supported.  Note:   Identity University does not support using the Back button in the browser to navigate to previously visited pages. Due to differences in architecture, the Back button may work for some pages, b...

If a subscriber is no longer with our company, can the remaining subscription time be re-assigned?

Yes, when a subscription seat holder is no longer with the organization, we can re-assign the remaining subscription time to a new learner.  To request a learner swap, please submit a support ticket by emailing training-help@sailpoint.com and add the reasoning for the learner swap request. Please be...

How can I purchase a subscription?

Subscriptions can be purchased using credit cards or purchase order. Training units are not available for subscription payment.   Credit Cards To purchase a subscription directly on Identity University with a credit card, please use this link to navigate to your options. You can select from ...

How can I find out what training will cost me without buying it, net of sales taxes?

This article applies only to new purchases of training courses completed via credit card.   First, SailPoint only collects sales taxes for transactions billed to business addresses in the USA.  We do not assess VAT on training purchases.   Second, collection of USA sales taxes is determined by a...

How are sales taxes treated in Identity University?

Sometimes US sales tax is applicable to Identity University training purchases. (Identity University is not subject to VAT or other non-US taxes.) When buying a training registration by credit card, applicable sales tax will be added automatically to the total charged.   When purchasing Training S...