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  1. Knowledge base article

    IdentityNow Requirements and Solutions Document | Template

  2. Knowledge base article

    Microsoft Azure Sentinel for SailPoint IdentityNow User Guide

    Overview Azure Sentinel by Microsoft is a combination Security Orchestration Automated Response (SOAR) and a Security Information Event Management (SIEM) tool. Sentinel not only ingests and stores security data from cloud and on-premises applications, but also provides a way to analyze this securi...

  3. Knowledge base article

    How to use regex with Search in Identity Security Cloud

    When writing search queries in IdentityNow, the * wildcard operator is very useful to match partial strings, but sometimes there is a need to search on a specific pattern. This is where regex, short for regular expressions, comes in.  We will go over a few simple examples of regex syntax to see how ...

  4. Knowledge base article

    How to update objects in Identity Security Cloud via the REST API with JSONPatch

    If you need to update objects, such as sources, account schemas, identity profiles, provisioning policies, etc., in IdentityNow, some updates can be made in the IdentityNow user interface.   Other types of updates can only be made via the REST API.   A HTTP PUT call to the appropriate API endpoint c...

  5. Knowledge base article

    How to edit the source create account profile via REST API

    When provisioning a new account to a source, IdentityNow utilizes the configurations in the Account Create Profile on the source to determine the values of the new source account attributes.  Most source connectors enabled for provisioning have a default Account Create Profile. Some customizations t...

  6. Knowledge base article

    When do I need Expert Services?

    Overview When a SaaS platform issue arises, which team do you contact? In many situations, the SaaS Support team is the correct resource to quickly resolve an issue, however there are certain instances where the Expert Services team may be required instead. After reading this document, if you ar...

  7. Knowledge base article

    Migrating Between Authoritative Sources

    Overview For a variety reasons, customers sometimes need to switch the authoritative (HR) source that underpins the identity profiles within their tenant. During implementation, this can be due to the true HR source not being available on the same project timeline as the customer’s Identity Securi...

  8. Knowledge base article

    Best Practices: Bypassing Strong Authentication Questions During Registration

    Overview As part of the initial account claiming process with Identity Security Cloud, users are sometimes asked to provide some registration information to help verify who they are when attempting actions like recovering forgotten passwords. This is part of the "strong authentication" configurati...

  9. Knowledge base article

    SailPoint for Microsoft Teams

    SailPoint for Microsoft Teams provide users access to corporate resources anytime, anywhere right from Microsoft. Users are distributed worldwide, the number of applications used are constantly increasing and the lines between who can access these applications and who should access these apps are in...

  10. Knowledge base article

    SailPoint For Slack

    SailPoint for Slack provide users access to corporate resources anytime, anywhere right from Slack. Users are distributed worldwide, the number of applications used are constantly increasing and the lines between who can access these applications and who should access these apps are increasingly get...

  11. Knowledge base article

    Azure Active Directory Source Configuration Reference Guide

    IMPORTANT: This Azure Active Directory source configuration reference guide is for the pre-existing sources that use Azure Active Directory Graph API. Refer this guide for the Azure AD sources that use the Microsoft Graph API.     Overview This document is designed to give specific info...

  12. Knowledge base article

    Configuring Off Network Password Reset

    What is Desktop Password Reset? Desktop Password Reset (DPR) is the feature used when an end user selects the Forgot Password option on their computer login screen. It allows end users to access web-based password management solutions to change their password - even if they have forgotten their pa...

  13. Knowledge base article

    IdentityNow Rule Validator

    Release: 3.1 Last updated: 28th July 2026 The IdentityNow Rule Validator helps validate IdentityNow rules for malformed or incorrect code fragments, and help make sure they conform to the SailPoint IdentityNow Rule Guide before rule submission. The validator parses code and leverages a linter to ...

  14. Knowledge base article

    Updating the OS of Your Virtual Appliance

    We have chosen Flatcar Container Linux as the replacement operating system for your SailPoint virtual appliance (VA), so that you can update the existing operating system before the May 26 th EOL date announced by the vendor. The current operating system will continue to work after this date – it w...

  15. Knowledge base article

    Identity Security Cloud Source Features

    Overview   This document gives details on the generic features that the sources in Identity Security Cloud support. The sources in Identity Security Cloud do not support all the features mentioned in this document. Each source in Identity Security Cloud supports a specific set of features. To se...

  16. Knowledge base article

    Best practice: Using personal access tokens in IdentityNow

    Overview As we describe in our IdentityNow REST API Authentication guide, if you are writing any sort of scripts or programs that leverage the IdentityNow APIs, which OAuth 2.0 grant from you should use typically depends on what you are doing, and which user context you need in order to operate un...

  17. Release notes

    SaaS Release Notes - September 11, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.

  18. Release notes

    SaaS Release Notes - September 18, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.

  19. Release notes

    SaaS Release Notes - August 21, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.

  20. Release notes

    SaaS Release Notes - September 25, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.