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  1. Knowledge base article

    Virtual Appliance HTTP Proxy Configuration proxy.yaml File

    Please use the attached proxy.yaml.zip file to configure virtual appliances for HTTP proxy as described in HTTP Proxy VA Configuration.

  2. Knowledge base article

    Flat File (Generic) Source Configuration Reference Guide

    Overview This document is designed to give specific information about the requirements and field definitions needed to get a working instance of a Flat File (Generic) source in IdentityNow. NOTES: You also have the option to use Delimited File Source Configuration Reference Guide​. After l...

  3. Knowledge base article

    Web Services Source XML Response Examples

    Overview   This document is designed to give specific examples of the XML format responses or inputs for the supported fields or the operations on the Web Services source. NOTE: For the detailed information on the Web Services source configuration, see Web Services Source Configuration Referen...

  4. Knowledge base article

    How can I provide sign in help for my users?

    Administrators can use an API to add a custom message to the sign on page. Use this message to provide information users might not already know about their sign in options. If an Admin configures this message for a user, the user will see the message whenever they log into Identity Security Cloud. ...

  5. Knowledge base article

    How do I designate an account attribute as the Account Name for a source?

    In IdentityNow, the name associated with a source account appears in a variety of places. For example, if you look at a list of accounts on a source, this value appears in the User Accounts page of the source. This name also appears as the Display Name in the Accounts tab of any identities that have...

  6. Knowledge base article

    UNIX System Requirements and Permissions

    When loading accounts into IdentityNow from a UNIX-based source, the administrator account on the UNIX source requires certain permissions. This document includes these permissions and the supported operating system versions for following sources: AIX Linux Solaris   Supported Versio...

  7. Knowledge base article

    How do I know if I have Integration Service / IQService?

    Determining if the IQService is Installed The way that you determine if you have the IQService installed is to examine the configuration of a source using any of the following connectors (documented here): Active Directory Azure Active Directory HCL Domino (IBM Lotus Domino) Microsoft Sh...

  8. Knowledge base article

    How do I install the update set for the SailPoint Identity Governance Connector for ServiceNow?

    NOTE  The SailPoint Identity Governance Connector for ServiceNow in IdentityNow is now certified and published on the ServiceNow App store. You must install the update set from the ServiceNow App store at https://store.servicenow.com/. Search with the 'SailPoint Identity Governance Connector' name...

  9. Knowledge base article

    How to delete a Lifecycle state from Identity Security Cloud

    Identity Security Cloud Admins can create, enable, and disable Lifecycle States (LCS) from the ISC UI.   To delete an LCS, use the following steps: 1. Get the ID for the Identity Profile (either through the UI, or use GET List Identity Profiles API call) 2. Get the ID for the lifecycle state...

  10. Release notes

    SaaS Release Notes - August 14, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.

  11. Blog

    Enhancement: Custom User Levels now include SOD Permissions

    Identity Security Cloud (ISC) shipped SOD violation management June 29, 2026. The new feature enabled IAM teams to assign compliance teams to 4 new user levels removing the need to make compliance teams IAM org admins.

  12. Blog

    New Capability: Machine Identity Access Requests

    We are pleased to announce the release of Access Requests for Machine Identities. With this release, Machine Identity Security (MIS) customers can now enable their users to request access to Machine Identities. When this feature is enabled, the option to request access on behalf of Machine Identitie...

  13. Blog

    Enhancement: Data Segmentation for Identities

    Data Segmentation provides a programmatic method for restricting access to data within core Identity Security Cloud objects, ensuring users can only see the data records they are authorized to access. This release expands Data Segmentation for Identities.

  14. Release notes

    SaaS Release Notes - August 7, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.

  15. Blog

    Enhancement: Dark Mode Support Across SailPoint Agentic Fabric and Limited Support Across ISC

    We’re pleased to announce the release of Dark Mode, with full support across SailPoint Agentic Fabric and limited support across Identity Security Cloud. Users can now enable Dark Mode, which will apply to SailPoint Agentic Fabric as well as a select number of pages within Identity Security Cloud.

  16. Blog

    New Capability: Access Model Metadata Adhoc Values

    Identity Security Cloud Access Model Metadata (AMM) now supports ad hoc (free-form) values, letting admins tag roles, access profiles, and entitlements without maintaining a fixed value list. Admins can configure each metadata attribute to accept ad hoc values only, a static pre-defined list only, o...

  17. Blog

    New Capability: Auto-Discovery of Privileged Entitlements

    SailPoint is introducing automatic discovery of privileged entitlements to help customers find potentially risky access that may not be captured by vendor-published lists or broad custom criteria. This enhancement helps administrators identify the needle-in-the-haystack entitlements that could grant...

  18. Release notes

    SaaS Release Notes - July 31, 2026

    Release notes cover new features, enhancements, and fixes that have been released to production. Identity Security Cloud is SailPoint’s next-generation identity security solution. It encompasses and builds on features and functions from IdentityNow. The release notes cover both Identity Security Cloud and IdentityNow features.

  19. Blog

    New Capability: US Region Deployment for SAAM

    SailPoint Accelerated Application Management (SAAM) is now available in the US region (AWS us-east-1), in addition to the existing EU Central (eu-central-1) region. This unblocks US customers who previously could only be hosted in GCP Europe. US customers can now adopt SAAM with in-region data resid...

  20. Blog

    Enhancement: Smarter Output Handling for HTTP Request (POST)

    Workflows now automatically trims HTTP POST request outputs when passed into a loop, keeping only the fields you reference in later steps. This extends the payload trimming already available for GET requests—delivering smaller payloads and faster execution times with absolutely no changes required t...