SailPoint Professional Certification and Credentialing Program - Policy Handbook

• Introduction
• Eligibility
• Registration
• Certification Payment/Scheduling/Rescheduling/Refunds
• Knowledge Credential Payment/Scheduling/Rescheduling/Refunds
• Testing Accommodations
• Language
• Scoring
• Reporting
• Retakes
• Recertification
• Candidate Behavior for Proctored Certification Exams
• Consequences of Policy Violations
• Change of Employment or Email

Introduction

This handbook describes the policies and procedures of the SailPoint Professional Certification and Credentialing Program. They apply to every credential granted under this program. Whether you are an exam candidate or have already attained one of our credentials, you are acknowledging and agreeing to abide by these policies and procedures.

Eligibility

You must have a user ID in Identity University (I.U.) (https://university.sailpoint.com) to take a SailPoint exam. Exams are only available for registration in Identity University.

By logging into Identity University, you agree to its terms and conditions of use, which include the terms and conditions to register, purchase, schedule, and take SailPoint exams, as well as how to conduct yourself as a holder of a SailPoint certification or credential. The terms and conditions of use also include disclaimers and limitations of liability of which you should take note before accessing or using Identity University.

Individuals who have violated the terms and conditions of use of Identity University, including but not limited to those of the SailPoint Professional Certification and Credentialing Program, may be banned from taking exams under theSailPoint Professional Certification and Credentialing Program and have their SailPoint Certifications revoked.

Registration

All exams offered under this program are available for registration and/or purchase on Identity University. A successful purchase results in an exam enrollment in your Identity University account.

The following registration conduct is strictly prohibited:

• Providing false or misleading information about your identity or that of any other person.
• Registering for or taking an exam with another individual’s Identity University login.
• Allowing someone else to register for or take an exam with your Identity University login.
• Creating multiple Identity University logins or site profiles.
• Holding multiple exam registrations at the same time under different logins.

Prerequisites, Certification Types and Durations

Please see the study guide for the exam in which you are interested to understand the expected profile for the role being certified and any recommended SailPoint training.

Prerequisites are not enforced by the Identity University catalog or purchasing process. Refunds will not be issued should you purchase an exam enrollment without already possessing the prerequisite certifications. Please confirm that you hold the required valid and active certification or credential before purchasing an exam.

If you obtain a certification absent the stated prerequisite certifications, you will have violated the terms and conditions of use of theSailPoint Professional Certification and Credentialing Program.

This table lists the certifications on offer, their prerequisites, and their durations:

Certification Payment/Scheduling/Rescheduling/Refunds

SailPoint certification exams are only available for purchase in Identity University.

Once you have received confirmation of registration and payment from Identity University you will be eligible to make an appointment with Proctor360 to take your exam, for any date and time after at least 48 hours from registration confirmation. You may reschedule an appointment up to 48 hours prior to the exam start time at no charge. You can reschedule your certification exam through Proctor360 by going to your Student Session page and selecting Reschedule.

Proctor360 offers “On Demand” scheduling to enable setting an exam appointment with less than 48-hour notice. Proctor360 will charge a fee directly to you for this service, and this fee is NOT covered by your Identity University Exam enrollment purchase.If you are rescheduling within the 48 hour window, you can reschedule through Proctor360 for a $20 USD fee. Any questions or concerns about On Demand scheduling must be referred to Proctor360. For additional questions please reference https://proctor360.com/faq.

You have 364 days from the time of enrolling/purchasing the exam in Identity University to then schedule and sit for the exam. After 364 days, the Identity University Exam Enrollment automatically expires, and you will have to make another purchase to be able to schedule an exam appointment.

You may not reschedule or cancel an exam appointment once the exam has started.

If you do not attend the exam at the scheduled time, no refunds are due to you; however, the proctor will wait 15 minutes before declaring a “no-show”.

You must cancel an appointment no later than 48 hours prior to exam start time to be eligible to reschedule the exam. Exam enrollments are non-refundable. If you have any further questions about cancelling an exam enrollment, please reach out to training-help@sailpoint.com for approval requests.

Knowledge Credential Payment/Scheduling/Rescheduling/Refunds

SailPoint Knowledge Credential exams are only available for registration through Identity University. In order to register for a Knowledge Credential, you must first complete the full training path associated with the credential. The training path training courses are required pre-requisites in order to unlock access to the credential exam.

Knowledge Credentials are free of charge when purchasing the training path associated with the credential. If you do not wish to take the training path and only take the Knowledge Credential exam. You can purchase the exam on Identity University alone for 2 training units (equivalent to $200 USD).

Knowledge Credentials do not require any scheduling. Once you complete the training path and unlock the exam OR purchase the exam on it's own, you will be able to select the "launch" button in Identity University and it will begin the exam automatically.

No refunds will be given after purchasing the standalone Knowledge Credential exam.

Testing Accommodations

If you have a disability or medical condition that you believe requires an adjustment to testing conditions, please contact us by reaching out to training-help@sailpoint.com.

Do not include any supporting information with this initial contact, SailPoint will follow up with you on the necessary documentation. It can take up to 30 days to review your information before your desired testing date, so please plan accordingly.

Language

As of this writing all SailPoint product documentation and training materials are provided in English only. All SailPoint exams are also offered only in English. There are no plans to translate any SailPoint exams into other languages.

Scoring

Exam passing thresholds are set independently using statistical analysis and input from SailPoint subject matter experts and independent psychometricians. SailPoint reviews, updates, and adjusts exam questions on an ongoing basis to ensure continuing item accuracy as our products evolve. With this methodology, SailPoint discloses exam results as Pass or Fail only and does not publish exam scores or the thresholds for passing exams.

Exams may contain unscored questions and scored questions. This is standard testing practice. You will not know which questions are unscored. If your exam contains unscored questions, the total time allowed for the exam will take the added questions into account. Your exam results will reflect your performance on the scored questions only.

The exam will automatically end once you have answered enough questions correctly or incorrectly. Once you reach the threshold of correct or incorrect number of questions answered, you will automatically receive a pass or fail result.

A pass/fail exam result will be emailed to you 72 business hours after exam completion and displayed in your Identity University Exam Enrollment. If you passed the exam, a digital badge will be automatically created from your exam enrollment and added to your user profile in Identity University. You will then be authorized to use the digital badge on your business cards and other professional collateral and to download and distribute the digital badge.

SailPoint and Proctor360 regularly monitor the performance of all exams to ensure the validity of results and fairness to all test takers, which includes checking for violations of the terms and conditions of use. SailPoint therefore reserves the right to classify exam scores as indeterminate. Indeterminate results constitute neither passing nor failing and are not eligible for certification.

Candidates whose results are indeterminate will be granted the option of retaking the exam if the indeterminate result was due to, for example, unavoidable technical difficulties not caused by test taker misbehavior.

If instead the indeterminate result was due to test taker misbehavior or breach of the terms and conditions or any policies described herein, SailPoint will act as detailed later in this handbook under Consequences of Policy Violations and no retakes will be granted.

Reporting

SailPoint stores the results of all exam attempts, whether pass, fail, or indeterminate, and you agree to allow SailPoint to use that information within SailPoint. It is your responsibility to store and retain proof of your SailPoint certification or credential outside of Identity University. If you wish SailPoint to share your certification information with a 3rd party such as your employer, or a SailPoint partner or customer, you must first grant SailPoint permission to do so, for each such request. You can do so by emailing training-help@sailpoint.com.

SailPoint will validate the authenticity and status, (e.g., active or expired) of a certification or credential upon request of a SailPoint customer or partner. SailPoint will not report incomplete testing attempts or failures.

SailPoint certifications and credentials do not connote compliance with any laws or regulations and should not be presented to others for that purpose.

Retakes

If you fail an examination or are granted permission to retake after an indeterminate result, you may retake the exam. Upon registration, each enrollment will be given 1 free retake. This is valid for 364 days from your original enrollment. If you need to retake the exam again after your 1st and 2nd attempt, you will need to repurchase the exam.

We strongly recommend that you set aside time to obtain more job experience, or study further and prepare more before retaking an exam.

Recertification

Role-based certifications have a fixed duration, as specified earlier in this document. You may recertify any SailPoint Certification by taking the exam again. The new expiration date is based on the date the exam was taken, not on the expiration date of the existing certification. For example, if you have SailPoint Certified Identity Security Engineer that expires 15 March 2025, and you recertify on 8 January 2025, the new expiration date is 8 January 2027.

SailPoint will automatically email you in advance of Certification expiration. The address used will be the one associated with your Identity University account. It is your responsibility to ensure that the email address is current.

Please note that if you change employers you are still certified, and the certification expiration date is unchanged. As previously noted under Eligibility, if your new employer is not eligible to obtain access to Identity University you will not be able to take SailPoint certification exams. Hence you will be unable to recertify.

Candidate Behavior for Proctored Certification Exams

By applying to take an exam, you certify that the information contained in your application is correct and complete. To the extent SailPoint or Proctor360 requests any additional information to verify or complete your application, you agree to provide such information.

You agree to the terms the terms set in place by SailPoint regarding the security of the exam content, prohibited behavior, and the consequences of engaging in such behavior. The following items and conduct are strictly prohibited during an exam:

• Access to or use of a cellular phone or any device that connects to a cellular network or the Internet other than the approved webcam device being used by the online proctor during the exam and the computer that you are using to take the exam;
• Access to or use of electronic devices of any kind other than the approved devices identified above;
• Recording equipment of any kind other than the approved webcam device being used by the online proctor to record video and audio of your exam session;
• Altering or tampering with the testing equipment for the purposes of gaining an unfair advantage on an exam;
• Cameras of any kind other than the approved webcam device being used by the online proctor to monitor your exam session;
• Books, notes, papers, or study materials or test‐taking aids of any kind;
• Copying, capturing, recording, collecting, or memorizing test content;
• Talking or communicating with anyone other than an online proctor;
• Unauthorized access to secure exam materials;
• Use of stolen exam materials acquired through memorization or any other means;
• Engaging others to take a test on another individual’s behalf; or
• Giving or receiving unauthorized assistance during the administration of a test.
• In addition, these actions are strictly prohibited:
• Discussing, transmitting, distributing, advertising, or selling exam content by any means including web postings, discussion forums, chat rooms, study guides, etc.
• Possession and/or use of recording devices to acquire secure test materials before, during, or following the administration of a test;
• Reproduction of test materials by any means, including reconstruction through memorization;
• Storage and use of test materials as unauthorized preparation for test takers;
• Using unauthorized preparation materials (examples of which include, but are not limited to, “brain-dump” materials, actual exam questions, and unauthorized published exam content) prior to or during an exam;
• Providing answers, discussing exam content, or assisting test takers before, during, or after the testing event;
• Any attempt to alter exam results;
• Any attempt to enroll for an exam without holding its stated prerequisite certifications;
• Using falsified or altered certificates, score reports, or other documents or electronic media to misrepresent certification status;
• Causing a disturbance or behaving unprofessionally while taking an exam.

To ensure the accuracy and validity of test scores and to provide fair and secure testing conditions for all candidates, online proctors strictly adhere to a set of common procedures. Below is a list of rules that you must follow throughout the entire period that you are taking your online‐proctored exam. Violation of any of these rules may result in the suspension and possibly the cancelling of your exam:

• The test surface must be clutter free and contain only one computer monitor or screen, one keyboard, and one mouse. Dual monitors or screens are not permitted.
• No other applications may be open or running in the background other than those provided explicitly for the online proctored exam;
• No food or beverages are allowed in the testing area except for a small drink and a small snack;
• Do not wear jackets, hoodies, hats, ties, or scarves when taking the exam;
• You must be alone in the room with no additional persons;
• You may not talk to anyone during the exam, and this includes answering the phone;
• You must remain seated for the duration of the test and may not leave the room for any reason, including using the restroom;
• You must follow all instructions from the online proctor.

Proctors are authorized to pause or stop your exam at any time upon detecting any testing irregularity.

If you have information indicating violation of any of these policies, please help SailPoint ensure the integrity of these exams by contacting us.

Consequences of Policy Violations

You understand and agree that any alleged violation of this policy or any alleged activity that may compromise the validity, integrity, or security of a SailPoint exam may be investigated. You also understand and agree that if you provide false or misleading information, violate the terms of this policy, refuse to comply with any directions given to you by an online proctor, engage in any activity that may compromise the validity, integrity, or security of the exam, or fail to fully cooperate in any investigation related to the exam, that SailPoint may:

• Issue a report of the factual findings of the investigation to legitimately interested parties
• Pursue a civil lawsuit and/or refer the matter for criminal prosecution by state and/or federal authorities or any government agency with jurisdiction
• Invalidate your scores, before or after the scores are reported, without a refund
• Revoke, suspend, or decline to grant any SailPoint certification and ban you permanently from taking any SailPoint training or certification or credential exams.

Change of Employment or Email

It is your responsibility to store and retain proof of your SailPoint certification and/or credential outside of Identity University. If you change employers or email addresses, it is your responsibility to communicate this change to SailPoint and prove ownership of your SailPoint certifications and/or credentials.