Workday connector aggregations are currently experiencing issues

SailPoint has identified an issue with Workday connector aggregations currently impacting some of our customers. After investigation, we’ve confirmed with Workday that the root cause of this issue resides on their end.

You can view Workday’s official update here: Workday Community Alert

In the meantime, SailPoint has identified a potential workaround. You can update the retry settings on your Workday source by following the Workday troubleshooting document and applying the provided PATCH call.

PATCH /beta/sources/{id}

{

"op": "add",

"path": "/connectorAttributes/retryErrors",

"value": [

"Connection reset",

"503 Service Unavailable",

"error code: 500",

"502 Bad Gateway",

"javax.net.ssl.SSLException: Read timed out",

"java.net.SocketTimeoutException: Read timed out",

"Aggregation failed in one or more thread execution"

]

}

Please note that this workaround may not resolve the issue in all cases, though it has been successful for some customers. If you continue to experience problems, we recommend reaching out to Workday directly for further assistance.