Blog
Planned Outage: Identity AI Regional Maintenance Schedule
Author
Bhupendra
SailPoint
This maintenance activity is being paused effective today. New maintenance windows will be communicated with no less than two weeks’ notice
Administrative Update
We will be performing scheduled maintenance on your Identity AI production and sandbox tenants according to the schedule below. During your region’s maintenance window, you may experience a partial outage of Identity AI services for up to two hours.
Please find your region and its corresponding maintenance window below:
| Region | Environment | Local Start Time | Start Time (UTC) |
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AP-Northeast-1 (Tokyo) | Sandbox & Production | July 14, 2025 — 11:00 PM JST | July 14, 2025 — 14:00 UTC |
AP-Southeast-1 (Singapore) | Sandbox & Production | July 15, 2025 — 11:00 PM SGT | July 15, 2025 — 15:00 UTC |
CA-Central-1 (Montreal) | Sandbox & Production | July 15, 2025 — 12:00 AM EDT | July 15, 2025 — 04:00 UTC |
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SA-East-1 (São Paulo) | Sandbox & Production | July 14, 2025 — 12:00 AM BRT | July 14, 2025 — 03:00 UTC |
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Action Required
Please review your region’s window and plan accordingly. If you notice any technical issues after your maintenance window has closed, please submit a support ticket through the Resource Center.
Thank you for your understanding and cooperation.
To ask questions and learn more please visit the Developer Community.