New Capability: SailPoint Service Catalog AI Assistant

We are excited to announce the release of the SailPoint Service Catalog AI Assistant for our ServiceNow ISC Service Catalog!

Description

This new add-on enhances the SailPoint Identity Security Cloud Service Catalog by integrating directly with ServiceNow’s Now Assist. It enables employees to make access requests using a simple, conversational interface. As always, all requests continue to be processed through SailPoint’s robust governance engine for secure approval and fulfillment.

Key Features & Capabilities

By combining the SailPoint Service Catalog AI Assistant with ServiceNow Now Assist and SailPoint ISC, customers can now:

• Request access conversationally through a natural-language chatbot experience in ServiceNow.
• Request ISC roles, access profiles, and entitlements directly from the chat interface.
• Leverage AI-guided discovery to help users easily find the exact access items they need.
• Map user intent to corresponding ISC access items and submit requests seamlessly via the agent.

You can track all release details and updates here: What’s New in ServiceNow

Required Dependencies

To use this feature, the customer’s environment must meet the following criteria:

• SailPoint ServiceNow Service Catalog for ISC app (version 5.2, scope x_sap_intidn) installed and operational.
• ServiceNow instance running at least the Zurich Patch 1 release.
• Now Assist AI Agents plugin (sn_aia) installed.
• At least one Now Assist application installed (ITSM, CSM, or HRSD).

To ask questions and learn more please visit the Developer Community.