Enhancement: Manage ServiceNow Ticket Action with Parameter Storage Credentials

Description

We are announcing an updated version of the Manage ServiceNow Ticket Workflow action that lets you use credentials stored in SailPoint Parameter Storage, the same centralized model introduced for HTTP Request v3, instead of entering usernames, passwords, or OAuth details inline in the action.

What You Need to Know

• “v2” is the workflow action version, not a ServiceNow API version or URL path. Your ServiceNow instance URL and ticket operations stay as you configure them today.
• Existing workflows keep working: Actions already using v1 (inline authentication) continue to run with their current configuration. They are not automatically converted.
• New actions in Workflow Builder: When you add a new Manage ServiceNow Ticket action, the experience aligns with v2 and Parameter Storage when the feature is available in your tenant. Existing v1 steps remain v1 until you rebuild or migrate them.
• Disabling a workflow to view or edit it does not change existing ServiceNow action versions by itself, consistent with other workflow actions.

To Read the full announcement and ask questions please visit the Developer Community.