Enhancement: Custom User Levels

Note: The Production Availability Date has been pushed out, we will update this post once we know more!

What’s New

We are excited to announce that Custom User Levels can now be requested via Entitlements. Custom User Levels will now create an Entitlement when they are published. Administrators can enable the new Entitlements to be request-able. Entitlements are now updated when the corresponding Custom User Level is updated and/or deleted.

Additionally, administrators can sort Custom User Level permissions by Name or Category. The UI was also updated to move the collapsible arrow from the left to the right side of the container.

Finally, the collapsible card on User Level - Review page was updated to move the collapsible arrow from the left to the right side of the container to be compliant with our latest design standards

Who’s Affected

• Applies to: Business and Business Plus
• Environments: Sandbox and Production

Important Dates

• Apr 20, 2026 – Available in Sandbox
• Apr 27, 2026 – Available in Production
• May 18, 2026 – Available in Production

To ask questions and learn more please visit the Developer Community.